Terms of Service

These terms form an agreement between InjuryDesk Clinic (“we”, “us”) and the clinic or organization that opens an account (“Customer”, “you”). If you accept these terms on behalf of a clinic, you confirm you are authorized to do so.

• You must provide accurate account information and keep it current.
• Accounts are for use by named clinic staff; credentials may not be shared.
• You are responsible for activity that occurs under your accounts and for configuring who in your clinic can access which records.
• You must notify us promptly of any suspected unauthorized access.

New accounts include a 14-day free trial. After the trial, continued access requires a paid subscription on the plan you select. Subscriptions renew automatically for successive terms until cancelled, and fees are charged in advance for each term.

Published pricing may change on notice ahead of your next renewal. Except where required by law, fees already paid are non-refundable.

Placeholder — payment processor, invoicing terms, taxes, and cancellation windows to be confirmed before publication.

You agree not to:

• Use the service for any unlawful purpose or in violation of professional or medical regulations that apply to your practice.
• Upload content you do not have the right to store or share, or store PHI without the legal basis to do so.
• Attempt to access another customer’s data, probe or circumvent security controls, or disrupt the service.
• Reverse engineer, resell, or provide the service to third parties except as expressly permitted.
• Use the service to send unsolicited communications.

You retain ownership of the patient, case, and financial records you store in the service (“Customer Data”). You grant us the limited rights needed to host, process, back up, and display Customer Data in order to provide the service.

Where Customer Data includes protected health information and you are a HIPAA covered entity, the parties will enter into a Business Associate Agreement, which governs our handling of that information and takes precedence over these terms to the extent of any conflict.

Each party will protect the other’s confidential information with at least reasonable care and will use it only to perform under this agreement. This does not apply to information that is public through no fault of the receiving party or that must be disclosed by law.

We aim to keep the service available and to provide support during business hours. We may perform maintenance, change features, and deprecate functionality. Where a change materially reduces core functionality, we will provide reasonable advance notice.

Placeholder — any uptime commitment or support response targets to be confirmed.

The service, including its software, design, and documentation, is owned by InjuryDesk Clinic and its licensors. These terms grant you a non-exclusive, non-transferable right to use the service during your subscription, and no other rights.

The service supports clinic operations and record keeping. It does not provide medical, billing, or legal advice, and it is not a substitute for the professional judgment of your providers, billers, or counsel. Except as expressly stated, the service is provided “as is” without warranties of any kind, to the extent permitted by law.

To the extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits or lost data, arising out of this agreement. Our total liability for any claim is limited to the fees you paid for the service in the twelve months before the event giving rise to the claim.

Placeholder — liability caps and carve-outs to be reviewed by legal counsel.

You may cancel at any time, effective at the end of the current term. We may suspend or terminate access for material breach, non-payment, or where continued use would create legal risk. After termination you may request an export of Customer Data for a limited period, after which the data is deleted according to our retention schedule.

We may update these terms. If we make material changes, we will update the date at the top of this page and notify account owners. Continued use after the effective date means you accept the updated terms.

Placeholder — governing law, venue, and dispute resolution (including any arbitration or class action waiver language) must be selected by InjuryDesk Clinic and its legal counsel before publication.

Questions about these terms can be sent to support@injurydeskclinic.us.

Placeholder — confirm the correct legal notices address and registered entity details before publication.